comparing the features of different phones

  • Contact Center Managers: 5 Reasons Why Your Customers Benefit From Video Chat

    2 July 2015

    Modern customers are often no longer willing to pick up the phone to speak to somebody in your contact center. Instant messaging and email are popular ways to get in touch, and many customers are also keen to use video chat. Nonetheless, some contact center managers are reluctant to adopt this technology because they don't understand why video chat is useful. If you're unsure why customers in your contact center want video chat, consider the five following benefits.